Kasisto, a developer specializing in conversational AI chatbots, has successfully secured $15.5 million in a Series C funding extension, spearheaded by its client Westpac, along with support from fintech leader FIS.
Notably, BankSouth, another client of KAI, participated in this funding round, bringing the total raised in the Series C to $31 million.
The KAI digital experience platform from Kasisto is trusted by major financial institutions such as JP Morgan, Standard Chartered, and TD, allowing them to engage with millions of consumers globally through diverse channels and various languages.
The newly acquired funding will be directed toward enhancing product development, executing strategic market initiatives, and fostering partnerships with financial service providers.
Scott Collary, Group Executive for Customer Services and Technology at Westpac, stated, “Kasisto’s technology has allowed us to transition from conventional chatbots to an advanced, human-like conversational experience, now seamlessly orchestrated under a single AI platform. This advancement ensures that customer inquiries are addressed more swiftly, minimizing wait times and the need for multiple transfers.”