Nordnet, the pan-Nordic investment platform, temporarily suspended its services for four hours on Tuesday following reports from customers who discovered they could access other users’ accounts.
Numerous users took to social media to share that after logging in, they were able to view another person’s account, including details such as stock portfolios and fund holdings. The issue was traced back to a malfunctioning software component associated with the login process.
Nordnet confirmed that a client had gained access to another customer’s account and was able to initiate an equities trade during the incident.
Lars-Åke Norling, CEO of Nordnet, stated, “Our top priority is the security of our customers and the availability of our platform. We take today’s incident very seriously and fully understand the frustration this has caused. Our focus today has been on identifying and resolving the issue while keeping our customers informed. I sincerely apologize to our customers and want to assure them that we have taken steps to ensure this type of issue does not happen again.”