UK high street bank NatWest has resolved an IT issue with its ATMs that caused thousands of customers to believe they were missing funds.
The problem was first detected on Thursday when customers reported discrepancies between their cash balances and the amounts displayed on the bank’s cash machines. Many expressed their concerns on social media, fearing that the glitch had left them overdrawn and potentially facing bank charges.
NatWest clarified that the error was resolved by Friday morning. “Cash payments to a small number of accounts have been delayed,” the bank stated. “The issue is now resolved, and customer accounts are being updated. No customer will be left out of pocket as a result.”
This IT glitch follows a similar incident from last month involving Bank of Ireland ATMs, which caused confusion as customers mistakenly thought they could withdraw money beyond their usual limits.
Recently, NatWest has faced significant challenges, including plans announced in July to close 143 of its UK branches. The bank also became embroiled in controversy over ‘debanking’ when former politician Nigel Farage claimed his Coutts private banking account was closed due to his political views. This claim led to the resignation of the bank’s chief executive. However, a recent report by the Financial Conduct Authority found no evidence supporting claims that politicians’ accounts had been closed in its initial investigation.