The NatWest banking app experienced technical difficulties for the second time in three months, leaving numerous customers unable to make payments or fund transfers on Friday morning.
More than a thousand frustrated users reported issues on the DownDetector site, starting around 7:00 AM, with 67% indicating mobile banking problems and 20% experiencing issues with fund transfers. NatWest confirmed that the problem was resolved by approximately 9:30 AM, coinciding with payday for millions across the UK.
The NatWest support team on X was actively addressing complaints, including concerns from customers eager to secure tickets for the Oasis reunion. One user tweeted: “@NatWest_Help your app is on the fritz. I get logged out every time I try to authorize a payment. Please sort this out before Oasis tickets go on sale or you’re going to have a lot of angry customers!”
This recent outage follows another incident at the end of May, when thousands reported being unable to access mobile and online banking services.