NatWest has announced plans to close an additional 52 branches this year, raising the total number of closures to 105. This decision aligns with the banking group’s observation of a significant shift towards online banking, with over 80% of current account holders now utilizing digital services, and the majority of new accounts being set up online.
In response to this transition, NatWest has committed over £20 million to enhance its UK network in the upcoming year. This investment will fund upgrades to existing branches, support through Post Offices and banking hubs, and the introduction of pop-up services in select locations.
A spokesperson from the bank stated, “As a business, we are dedicated to adapting to our customers’ evolving needs and expectations. We are responding to the industry-wide trend towards digital solutions by investing in tools that empower customers to manage their banking more independently while offering greater personalization.”
The bank also acknowledges that some customers, particularly those who are vulnerable, may require additional assistance during this transition. To address this, customer support specialists are reaching out to branch users who may need help when a branch closes. Additionally, community pop-ups will be implemented in areas where assistance is needed to familiarize customers with alternative banking services.