As 2023 comes to a close, we reflect on our most downloaded whitepapers, sentiment papers, and surveys from the past year. These reports, led by Finextra and created in collaboration with industry partners, are based on independent and thoroughly referenced research.
Top Research Reports of 2023
5. From Cloud to Multicloud: Pathway to Resilience
This industry survey, conducted by Finextra in partnership with Form3, aimed to understand the general attitudes and approaches toward multi-cloud infrastructure. It explored the perceived benefits and challenges of implementation and assessed the awareness of emerging regulations related to resilience and systemic risk, as well as the opportunities that firms see in compliance and risk management.
4. Can FIs Lead the World’s ESG Charge with Pioneering and Transparent Data Visualisation?
This report examines the evolving landscape of Environmental, Social, and Governance (ESG) issues within banking and financial services. As regulations shift, financial organizations are increasingly required to make ethical investment choices and take responsibility for non-compliant entities within their value chains. The variations in rules across countries present significant compliance challenges.
3. Customer Experience: Is Hyperpersonalisation the Next Frontier?
This survey, developed in collaboration with SoftServe and conducted in late 2022/early 2023, sought to quantify the priorities and ambitions of financial services in enhancing the digital experience for customers and the extent to which these services are becoming personalized or hyperpersonalized. Findings reveal a strong interest among banks and financial service providers to invest in improving online customer interactions.
2. Embracing Technology to Shape the Future of Digital Banking
This whitepaper, created with Worldline, explores the current models shaping the banking landscape and the factors influencing their evolution. The rapid pace of transformation, technological advancements, and changing customer expectations indicate that the banking industry is both challenging and full of opportunities.
1. Payments Modernisation: The Big Survey 2023
Produced in collaboration with Volante Technologies, this survey builds on the findings of the 2021 and 2022 editions, focusing on ongoing priorities in payments modernization. The 2023 report highlights the importance of partnerships, cloud-enabled account-to-account (A2A) payment applications, and payments-as-a-service (PaaS) solutions. The analysis offers insights into the status and adoption of real-time payment networks across domestic, intra-regional, and cross-border markets globally.