Eloquent AI, a startup focused on automating customer support for financial services, has launched its AI Operator platform and secured a $7.4 million seed round.
This funding round, led by Foundation Capital, attracted participation from EJF Ventures, Duke Capital Partners, Zeno Ventures, and Y Combinator, and was notably oversubscribed by 12 times within just three days.
Founded by entrepreneur Tugce Bulut and machine learning professor Dr. Aldo Lipani, Eloquent AI aims to design an AI Operator that automates customer operations for regulated financial institutions. Unlike traditional chatbots limited to answering FAQs, Eloquent AI’s Operators are built to automate entire workflows—from fraud investigations and dispute resolution to KYC and AML reviews—while ensuring full auditability and compliance.
The platform leverages Oratio, a proprietary multimodal LLM trained on financial workflows. The Operators utilize browser-control technology and computer vision to replicate human agent actions within internal systems, eliminating the need for APIs, prompting, or engineering work.
Eloquent AI states that customer experience teams can teach the AI Operator how to perform various tasks by explaining processes in natural language or demonstrating actions on screen. The Operator can then learn and execute workflows independently, navigating internal tools as a human would.
The startup claims that its technology can automate up to 96% of customer operations, resulting in reduced costs, faster response times, and enhanced accuracy. Tugce Bulut asserts, “The perception of financial institutions as lagging in tech adoption is overstated. These organizations often face overwhelming compliance demands and backlogged operations. The desire to tackle these challenges exists; it’s just that the right solution has been lacking until now.”