CaixaBank is celebrating the success of its virtual assistant, which has become a preferred tool among its digital clientele, with one-third of users utilizing the bot to address their inquiries.
This AI-powered assistant is accessible via the CaixaBank app, website, and smart speakers, boasting over four million users and handling approximately 50,000 questions daily.
The virtual assistant is designed to comprehend and respond to customer queries, whether in spoken or written form, providing tailored information. It addresses a wide range of topics, including details about banking products and services, step-by-step guidance on acquiring products, and password recovery processes. Additionally, customers can use it to schedule branch appointments, monitor their account balances and activities, and perform simple tasks like blocking cards or transferring funds.
Moreover, the assistant serves CaixaBank employees by answering questions related to internal policies, regulations, and technology, enhancing overall operational efficiency.