Bank of America has launched an AI assistant designed to assist staff in addressing complex queries from institutional users of its Global Payments Solutions product.
Currently serving over 40,000 business clients worldwide, the newly introduced Ask Global Payments Solutions (AskGPS) was developed in-house and trained on more than 3,200 internal documents, including product guides, term sheets, and FAQs.
“AskGPS turns institutional knowledge into real-time intelligence,” states Mark Monaco, head of GPS at Bank of America. “It’s more than a search tool—it’s a strategic engine that helps our teams respond faster and provide the clarity and advice clients expect in today’s environment.”
Previously, complex inquiries could take employees up to an hour to resolve, often requiring calls to product specialists across different regions and time zones. With AskGPS, staff can achieve the same results almost instantly.
“AskGPS represents a significant advancement in how we leverage GenAI within the enterprise,” comments Jarrett Bruhn, head of Data & AI for GPS at Bank of America. “By transforming static content into dynamic intelligence, we’re not just improving access—we’re changing how our teams learn, respond, and provide insights.”
AskGPS works in conjunction with existing AI tools offered by Bank of America’s GPS team, including CashPro Chat, Forecasting, and Intelligent Receivables.