Irish financial institution AIB is implementing Microsoft Copilot to provide its 100,000 employees with access to advanced enterprise AI tools.
This integration will embed artificial intelligence into popular applications such as Outlook, Word, Excel, Teams, and PowerPoint. Additionally, AIB’s AI Centre of Excellence is leveraging Copilot Studio to create custom AI solutions. This initiative aims to enable teams to extract valuable customer insights from complex data sets, thereby facilitating quicker and more informed decision-making.
Moreover, AIB plans to introduce a secure coding tool powered by AI for its engineering teams, utilizing GitHub Copilot to enhance the efficiency of software development. The bank will also foster a culture of collaboration by encouraging the sharing of knowledge and experiences among colleagues.
Graham Fagan, AIB’s Chief Technology Officer, remarked, “At AIB, we envision responsible AI as a catalyst for transformative customer experiences and employee empowerment. We have been actively exploring its potential through collaboration and testing, and we are now poised to scale these solutions across the organization to achieve smarter, faster, and more meaningful results for both our customers and our staff.”
Fagan also emphasized AIB’s commitment to maintaining an ongoing dialogue with the Financial Services Union regarding the implications of AI on the workforce.
In a different context, Microsoft recently announced layoffs exceeding 9,000 employees, marking its third round of job cuts this year and bringing the total to approximately 15,000 affected workers. Despite these layoffs, the company asserts that its AI tools are enhancing productivity across various sectors, including sales, customer service, and software engineering. According to an internal briefing shared with Bloomberg, Microsoft’s Chief Commercial Officer Judson Althoff indicated that the company saved over $500 million last year in its call centers alone, largely due to the effectiveness of AI technologies.