Ant International is collaborating with TNG Digital, the operator of TNG eWallet, and the Pakistani neobank easypaisa to enhance customer experiences through AI technology.
The AI innovation platform, Alipay+ GenAI Cockpit, is designed to assist e-wallets in developing their own generative AI and agentic AI applications to improve consumer engagement, merchant services, and customer support operations. It leverages over 20 large language models (LLMs) to help businesses create AI agents securely and efficiently.
Farhan Hassan, Chief Digital Officer at easypaisa, stated, “The launch of our generative AI-powered customer service agent is a vital step that allows easypaisa customers to enjoy truly hyper-personalized financial experiences. This includes tailored product recommendations, actionable insights, and timely reminders for better financial management. Beyond personalization, the AI assistant enhances security with advanced fraud detection and improves risk management, making every in-app financial interaction safer and more intuitive. This innovation marks a significant advancement in making digital financial services more accessible and empowering for all Pakistanis.”
Launched in June 2025, the service now powers four Ant International offerings: wallet gateways, merchant payments, cross-border business accounts, and inclusive finance.
Jiang-Ming Yang, Chief Innovation Officer at Ant International, noted, “This platform opens doors for fintechs to agentic AI, enabling them to automate decisions, accelerate innovation, and deliver smarter financial solutions to their partners, all while ensuring financial-grade compliance, reliability, and security. We are excited to support our clients as they expand the use of the Cockpit platform in their operations.”
Additionally, Ant International recently introduced iris authentication to its smart payment glasses.