Hearing-impaired customers of Monzo now have the opportunity to interact with the bank’s customer support through SignLive, a specialized online interpreting service for British Sign Language (BSL).
To utilize this service, users need to log into the SignLive app and navigate to the directory to select ‘Monzo.’ This selection connects the customer with a qualified interpreter who will facilitate real-time communication with a member of Monzo’s support team via video relay services.
Since its inception in 2014, SignLive has grown to employ over 118 interpreters, collaborating with various UK businesses to enable effective communication in individuals’ preferred languages. All interpreters undergo comprehensive training in anti-fraud and safeguarding protocols.
Monzo acknowledges the importance of financial accessibility, stating, “We believe that everyone should be able to manage their money easily, including in their preferred language. This partnership is a testament to our commitment to accessibility and inclusivity for all our customers.”
This initiative aligns Monzo with industry leaders such as Santander and Nationwide, who have also recently adopted sign language services to enhance their online offerings.