Raman Bhatia, the CEO of Starling Bank, has made a strategic move by recruiting Joe Gordon as the new chief operating officer from Ovo Energy.
Gordon brings nearly four years of experience as COO at Ovo, along with a robust background in financial services. Previously, he served as the CEO of first direct for more than three years and held a role in customer engagement at HSBC.
In his new position at Starling, Gordon will succeed Steven Newson, who is transitioning to the role of group chief technology officer.
Bhatia emphasized the importance of operational and technological excellence in delivering exceptional customer experiences and driving Starling’s future success. He expressed confidence that the collective expertise of Joe and Steve will place these priorities at the forefront of the organization’s operations.
Gordon’s appointment is part of a broader initiative by CEO Bhatia to enhance Starling’s leadership team, following the departure of founder Anne Boden. This trend of experienced hires includes the recent recruitment of NatWest executive Raghu Narula as chief banking officer, Michele Rousseau as chief marketing officer, and Adeel Hyder as managing director of SME banking.